New York Times – June 2001

In the piano-rebuilding business, most of the work is done by specialists. Belly experts fix cracks in the soundboard and repair the pinblock, which holds the tuning pegs of the piano. Refinishers are the trade’s cosmetic surgeons. Action masters ensure that each key lines up straight and that the hammers hit the strings at the proper angle with the right amount of force. Tuners add the final touch, turning discord into harmony [...]